Company Policies
We hope to meet your expectations and create an enjoyable experience. Please read our general policies, terms and conditions, and frequently asked questions carefully. Contact us if you have any questions.
The Mansion Décor reserves the right to change and/or update our site, policies, service terms, and terms and conditions at any time without prior notification.
Refunds and Returns
Due to our highly competitive prices, we are unable to offer refunds at this time.
Why are there no refunds?
Our wholesale vendors do not allow free returns or refunds once items are paid for and have shipped.
For items that are delivered and refused for non-defective or damaged issues, we charge a 30% re-stocking fee from the sale price Plus all round trip shipping and handling fees.
If your item was shipped with our "Free Shipping", we will charge our "actual" outbound shipping charges as the shipping charges are included in the price, but the customer will be still be charged for the round trip shipping costs incurred by The Mansion Décor.
Returns are only accepted in their original boxes and packaging. All items must be unassembled. Items that are assembled are no longer returnable unless written exemption provided by The Mansion Decor. Final inspection of returned items may be required prior to final credits or refunds are awarded.
If the customer chooses a re-selection that is lower in the cost than their original net retail purchase, they forego the balance. If the customer chooses a re-selection that is higher in cost than their original net retail purchase, they must pay the difference.
Exchanges are subject to manager approval.
Mattresses, bedding, and linens are also non-refundable and cannot be exchanged.
All sales are final and not subject to refunds
Site Errors
The information on our website is updated regularly and is displayed as accurately as possible. Unfortunately errors may occur.
Availability of merchandise, prices, and services are subject to change without warning. The Mansion Décor eserves the right to withdraw any sales or offers on any error found within the website or estimates provided verbally or written.
Therefore we do not guarantee that product descriptions, or another site content are accurate, complete, reliable, current, are error-free. Any and all errors found on our website will be corrected as discovered and without notice.