Legal Notice

*Revised hours due to Corona Virus*
Monday - Saturday 10 AM - 5 PM
Sundays - CLOSED
Last updated 06/17/2020

 

Company Policies

We hope to meet your expectations and create an enjoyable experience. Please read our general policies, terms and conditions, and frequently asked questions carefully. Contact us if you have any questions.

The Mansion Decor reserves the right to change and/or update our site, policies, service terms, and terms and conditions at any time without prior notification.

Refunds and Returns

Due to our highly competitive prices, we are unable to offer refunds at this time.

Why are there no refunds?

Our wholesale vendors do not allow free returns or refunds once items are paid for and have shipped.

For items that are delivered and refused for non defective or damaged issues, we charge a 25% re-stocking fee from the sale price Plus all round trip shipping and handling fees.

If your item was shipped with our "Free Shipping", we will charge our "actual" outbound shipping charges as the shipping charges are included in the price, but the customer will be still be charged for the round trip shipping costs incurred by The Mansion Furniture. 

Returns are only accepted in their original boxes and packaging. All items must be unassembled. Items that are assembled are no longer returnable unless written exemption provided by The Mansion Furniture. Final inspection of returned items may be required prior to final credits or refunds are awarded.

If the customer chooses a re-selection that is lower in the cost than their original net retail purchase, they forego the balance. If the customer chooses a re-selection that is higher in cost than their original net retail purchase, they must pay the difference. 

Exchanges are subject to manager approval. 

Mattresses, bedding, and linens are also non-refundable and cannot be exchanged.

All sales are final and not subject to refunds

Site Errors

The information on our website is updated regularly and is displayed as accurately as possible. Unfortunately errors may occur.

Availability of merchandise, prices, and services are subject to change without warning. The Mansion Furniture reserves the right to withdraw any sales or offers on any error found within the website or estimates provided verbally or written.

Therefore we do not guarantee that product descriptions, or another site content are accurate, complete, reliable, current, are error-free. Any and all errors found on our website  will be corrected as discovered and without notice. 

Disclaimers

The accuracy of displayed products on this website (including colors, finishes, textures, patterns, dimensions, materials, Etc.) are approximate only. Although we cannot guarantee this information to be 100% accurate, we work directly with the information provided by our vendors to ensure you have the most accurate and reliable information. The Mansion Furniture will not be responsible for discrepancies in the product from what was advertised.

Natural differences in color, sheen or grain in wood are normal. Color and veining in stone finishes are normal. Leather and bonded leather products may have varying sheen, texture, or color due to natural occurrences, from dyeing and tanning techniques. These variations are normal and not considered manufacturer defects or damages. Exact furniture finish is not guaranteed to be precisely as pictured.

Furniture may appear different once in your home than how it appeared on our website. Appearance of furniture may vary in color due to differences in lighting conditions of photographs or customer’s monitor resolution.

All product images come directly from our vendor’s resources. All furniture displayed on this website was photographed in professionally lit and staged environments.

The Mansion Decor does not manufacturer any good sold. We sell products from our wholesale vendors.

Any questions or hesitations based on color or dimensions must be discussed before placing your order, and if not fully addressed, the customer will not hold The Mansion Decor responsible for discrepancies in the product. Refusal of delivery due to product discrepancy is subject to 25% re-stocking plus all round trip shipping and handling fees. 

Condition of furniture

All of our products are new and never been used, unless customer purchases floor models from our physical showroom. All new products come directly from the manufacturer. Merchandise Sold "As is" or "Clearance" - are FINAL & will not be eligible for warranty, exchange, allowance, refund or service.

How to place an order

Customers need to communicate with us directly first.

Once you decide on the product you would like to purchase, contact us directly so we can explain the delivery and payment options available to you. After agreeing on the product, price, payment method, and delivery option we simply ask for at least a deposit of half of the value on your order.

After the deposit or full amount due is received, The Mansion Decor will email you a sales invoice and credit card authorization form. The sales invoice will list the products you are purchasing with item numbers and product descriptions. It will also contain the customer’s bill to address and delivery address. The credit card authorization form is required on all online transactions. Customer will be required to sign and send back this form before we can dispatch the order.

All online sales will ship out once the balance is paid in full. Purchases and payments made during the weekend or after 5 PM, will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full. 

It is the customer’s responsibility for reviewing the sales invoice sent to them. Please notify us within 24 hours if you have not received the order confirmation email. Contact us immediately if you find any errors on the invoice.

Purchase orders are be placed between 8-12 hours after making your sale. You may not cancel your sale once the purchase order has been placed with our vendor(s). Purchase orders are the orders we, The Mansion Decor, place with our vendors.

The delivery company assigned to your order will pick up the merchandise at the vendor’s warehouse. For online purchases a tracking number will be generated and provided to the customer. For customers in Arizona, we will contact you directly once your order arrives.

Availability and Pricing

Availability of merchandise is based on the information provided by the manufacturer. Availability is subject to change without notice. Pricing on our website does not include delivery fees. Please contact us for a quote.

Pricing or typographical errors may occur. At any time after your purchase, we can correct mistakes in pricing or any arithmetic errors made in computing your purchase price. The Mansion Furniture cannot confirm the price of an item until after you order.

In the event that an item is listed at an incorrect price or with incorrect information, The Mansion Furniture shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. All prices shown are in US Dollars (USD).

Unless otherwise clearly expressed, prices do not include delivery. Delivery fees vary on the level of service you agree to. See policies on delivery for more information. 

Special Orders

special order is defined by the following: A product that is not shown in our showroom, a product that is not offered by The Mansion Furniture, and a product that appears in our showroom, but is available in a different color, size or finish. A special order cannot be canceled. 

Sales Tax

Sales tax will be charged for Arizona residents. For customers outside of Arizona, no sales taxes will be charged, but the customer will be responsible for reporting their purchase(s) and paying sales tax directly to the appropriate state authorities.

Payment Methods

For Arizona customers, you may pay in person at our store with cash, credit cards, personal checks, money orders, cashier’s checks or wire transfer.

We accept Visa, MasterCard, Discover, and American Express. American Express transactions will be charged an additional $2.00 process fee. Ask about our great financing options!

We require all customers to provide a valid government issued photo ID.

For international customers, all payments must be made through bank wire transfer.

We also offer layaways!

Layaway Policy

We offer free layaway for up to three (3) months. There are no minimum payments within the 3 months, but the balance must be paid off within 3 months or the layaway will be cancelled.

Layaway holds the price, not the furniture. Furniture will not be ordered until the balance is paid in full. 

On Sale items or clearance items are not eligible for layaway.

If product becomes discontinued while on layaway, you may transfer your deposits to a new selection without penalty.

Customer must allow for ample delivery shipment times. For deliveries within the Phoenix-metro area, we require minimum of 2 weeks time for a layaway order to be shipped to our distribution center. Please ask regarding layaway orders delivering outside of Arizona. 

Finance Options

Apart from the great variety of products to choose from, we also offer various finance options!

Our nationally recognized finance options offer you peace of mind knowing you can afford the next great addition to your home! Ask our friendly sales staff for more information.

Price Matching

Since 2008, we have worked very hard to provide a diverse product selection at competitive prices. However we recognize that we must always be competitive to earn your business.

If you have a competitors quote, please email or fax us so we may review the information. The quote must clearly show the brand name or manufacturer name, the model/item number, and price.

Our review process will look for the following criteria to qualify for price matching:

- We only compare with verified and authorized companies.

- The quote must be written digitally or physically. Verbal quotes are not accepted.

- Price match cannot be applied to an order previously or currently placed.

- The products must be new and identical (brand, model number, quantity, finish, etc.)

- The product cannot be closeout, discontinued, as is, or clearance.

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